OneSearch

Singapore Insitute of Management Libraries

Frequently Asked Questions

What are the operating hours of SIM library?

SIM Library’s opening hours are:
Monday - Friday: 9.00 A.M to 9.00 P.M
Saturday: 9.00 A.M to 5.00 P.M
Closed on Sundays & Public Holidays

What features are available on my Library Account?​

Use your Library Account to:

  • Search and request books
  • Review your loan record, due dates and library fines
  • Renew loaned books
  • Check for status of book requests

How do I book Group Discussion Rooms and 2-Seater Privacy Pods?

Use the MySIM app to book Group Discussion Rooms and 2-Seater Privacy Pods.

Please note that SUSS students enrolled before July 2022 will need to email library team at libenQ@sim.edu.sg to book.

What library services will be available to me after I graduate?

All fresh SIM GE graduates can apply for a free one-year Experience Membership scheme which allows you access to SIM Library and its selected E-resources.

Click here to join the Experience Membership Scheme.

Why are there no shelves in the library? How do I now borrow books?

The SIM Library is now a shelfless library. However, you can still borrow course books.

At the SIM Library website, simply

  • Search for books via OneSearch
  • Place a request
  • Collect requested book from the Collect & Return Lockers after you have received a confirmation email

Click here to watch a video on how to borrow a book.

Who can access SIM Library?

Access is only available to individuals who hold active status in one of the following categories:

  • SIM Students
  • SIM Faculty
  • SIM Staff
  • SIM Society Members
  • SUSS Students enrolled before July 2022

    • Who can book or access Group Discussion Rooms?

    Access is only available to individuals who hold active status in one of the following categories:

  • SIM Students
  • SIM Faculty
  • SIM Staff
  • SUSS Students enrolled before July 2022

    • I cannot log into my Library Account. I am prompted with an error message.

    Email the library team at libenQ@sim.edu.sg or call us at +65 6248 9601 for assistance.

    I lost my item when I was in the library. What should I do?

    Email the library team at libenQ@sim.edu.sg or call us at +65 6248 9601 for assistance.

    You can also approach the Security Counter at Blk A Level 2.

    I lost a library book. What should I do? How much do I need to pay?

    Report it immediately upon discovery to the Library staff.

    You will have to pay for the current cost of the missing book and an additional administrative fee of $16.35 (inclusive of 9% GST).

    Do note that if you have lost an out-of-print book, you will be charged at a flat rate of $100 (inclusive of 9% GST).

    How do I update my particulars with the SIM Library?

    Update your contact details such as your email address at:
    SIMConnect or
    SUSS Student Portal (only applicable to SUSS students enrolled before July 2022) or
    SIM Society Portal

    Who can borrow physical books from SIM Library?

    Only active SIM students, SIM faculty/associates, members of SIM Society and SIM staff are allowed to borrow physical books from SIM Library.

    Please note that all SUSS students, staff and faculty are not allowed to borrow physical books from SIM Library.

    How many books may I borrow at one time?

    All eligible users can borrow up to 6 items.

    What are the library materials that I can borrow?

    Collection Loan Duration​ Who can Borrow Request Cancellations
    Recommended Course Collection (RCC) 3 Days Current SIM Students and SIM Faculty Request will be cancelled if not collected within 48 hours
    Course Collection 7 or 21 Days All valid SIM Library users

    What is the loan duration for the library materials?

    Collection Loan Duration​ Who can Borrow Request Cancellations
    Recommended Course Collection (RCC) 3 Days Current SIM Students and SIM Faculty Request will be cancelled if not collected within 48 hours
    Course Collection 7 or 21 Days All valid SIM Library users

    How do I search for a book in the library?

    Click here to watch a video on how to search for a book.

    Click here to use OneSearch (Library Catalogue) to search for a book.

    Can I borrow Periodicals from the library?

    Due to limited copies of periodicals, these can only be browsed in the library.

    I cannot find exam papers for my course. Why?

    SIM Library does not keep exam papers.

    SIM GE
    Visit your university partner’s library website for more information on how to access exam papers.

    I can only access an older issue of a journal online. Why?

    Our subscription or licensing agreement may not cover the dates that you need. For instance, certain journal articles from the past 1 year cannot be viewed.

    How do I know which database to use for my course assignment?

    Do refer to the E-Resource map on the library website to find a suitable database for your needs.

    Click here for the E-Resource map.

    How can I connect to E-Resources?

    For SIM GE students, click here.
    For SIM Society Individual and Corporate Members, click here.

    I am required to search for newspaper articles. How can I access?

    SIM Library provides SIM students with newspaper databases such as Factiva, Straits Times, Business Times and Financial Times.

    Click here to access the E-Resources on SIM Library.

    For access to Financial Times, please contact libenQ@sim.edu.sg.

    How do I learn to use the online databases; and search for e-journals and e-books available at the library website?

    The SIM Library website provides short videos on how to use the online databases.

    Watch these videos on the SIM Library website

    Can I return my books when the library is closed?

    Yes, you can return the books at the 24-hour Collect & Return Lockers located at Blk A level 2, outside SIM Library.

    What items can I return through the Collect & Return Lockers?

    All books can be returned via the Collect & Return Lockers. Laptops and AV materials can only be returned at the library counter.

    Can I renew my loans?

    Collection Loan Duration Renewals
    Recommended Course Collection (RCC) 3 Days Not renewable
    Course Collection 7 or 21 Days Max 2 renewals

    Login to your Library Account to renew book loans.

    I cannot renew an item that is checked out to me. Why?

    Renewal can be done only if there are no reservations for the item.

    Three possibilities for unsuccessful renewals:

    • The item was borrowed today. Renewal will only take effect on the day the book is due for renewal.
    • There is a prior reservation for the item you have borrowed.
    • Recommended Course Collection (RCC) books cannot be renewed.

    Can I cancel my book reservation?

    Yes! If you change your mind, you can cancel your book reservations online through your Library Account or call the library team at +65 6248 9601.

    How can I get a book that the library does not own?

    Email your recommendation to the library team at libenQ@sim.edu.sg. The purchase is subject to library acquisition policies.

    How much are the overdue fines?

    Collection Loan Duration Overdue Charges
    Recommended Course Collection (RCC) 3 Days $0.50 per day
    Course Collection 7 or 21 Days

    How do I pay my overdue fines?

    Please email the library team at libenQ@sim.edu.sg to settle your fines via PayNow.

    How do I access Wi-Fi at SIM Library?

    • SIMSTUDENT\ (SIMConnect ID)
      • E.g. SIMSTUDENT\jtan001
    • SUSS\ (Canvas ID)
      • E.g. SUSS\jtan001

    Please note that SUSS students enrolled from July 2022 onwards are not allowed to access SIM Library space.

    What are the devices available for loan in the library and who can borrow them?

    Devices Loan Duration Overdue Charges
    Laptops 6 hours $2.00 per hour

    Laptops are available for loan in the library.

    Allowed to borrow laptops:

    - Active SIM students

    - Active SUSS students enrolled before July 2022

    Are photocopying services available in the library?

    Yes, CashCard or EZ-Link card operated self-service photocopier machines are available in the Photocopy Room next to the library.

    Click here for the price list.

    Who can use the photocopying services at the Photocopy Room next to the library?

    All SIM students, SUSS students and SIM Society members are welcome to use the photocopying services.

    How do I print a document?

    You may print from any of the PCs located in the:

    • Photocopy Room (next to the library)
    • Blk B Level 1

    Payment methods are via EZ-Link card, NETS FlashPay or QR Code.

    What are the operating hours of Photocopying Room next to the library?

    Mondays to Fridays

    9.00am to 8.00pm

    Saturdays

    9.00am to 6.00pm

    Closed on Sundays and Public Holidays

    What is the opening time for Library Learning Commons?

    Mondays - Saturdays: 7am - 11pm

    Sundays & Public Holidays: Closed

    Who is allowed to use the Library Learning Commons?

    ONLY Active SIM Students with valid SIM student e-card are allowed to use the Learning Commons.

    Please note that Security Officers will be doing roving to ensure that only active SIM students are using the space

    What do I do to ensure Learning Commons remains conducive for all patrons?

    • No food and drinks are allowed in the space.

    • Aircon and light switches can be found in each room. Please switch them off before you leave.